STORE POLICIES
**Refunds and Exchanges**
At Luna's Books and Brew, we strive to provide our customers with the highest quality products and exceptional service. To ensure a satisfactory shopping experience, please review our refund and exchange policy outlined below:
1. Refunds:
We regret to inform you that we do not offer refunds for purchases made at Luna's Books and Brew. However, we are committed to resolving any issues or concerns you may have regarding your purchase.
2. Exchanges for Damaged or Unsatisfactory Items:
In the unfortunate event that you receive a damaged or unsatisfactory item, we offer the option to exchange the item for something of equal value. Please ensure that the item is unused, in its original packaging, and accompanied by the original receipt within 14 days days of the purchase date. Our team will assess the condition of the item and facilitate a prompt exchange process.
3. Store Credit:
Alternatively, if you prefer, you may opt to receive store credit for the value of the returned item. Store credit can be used towards future purchases and is valid for 365 days from the date of issue.
4. Conditions for Exchange or Store Credit:
Please note that all exchanges and store credit requests are subject to the following conditions:
- The item must be in its original condition, unused, and undamaged.
- The original packaging and receipt must be presented at the time of exchange.
- Exchanges or store credit requests must be made within 14 days days of the purchase date.
- Certain exclusions may apply, such as personalized or custom-made items. Please inquire with our staff for further details.
5. Non-Exchangeable Items:
Some items, such as perishable goods, personalized or custom-made products, and final sale items, are not eligible for exchange or store credit. Please carefully review the product description or inquire with our staff before making your purchase.
6. Process for Exchanges and Store Credit:
To initiate an exchange or request store credit, please visit Luna's Books & Brew with the item in question, along with the original packaging and receipt. Our friendly staff will assist you in processing your request and selecting a suitable replacement item or issuing store credit.
7. Contact Us:
If you have any questions or concerns regarding our refund and exchange policy, please don't hesitate to contact us at info@lunasbooksandbrew.com. Our team is dedicated to ensuring your satisfaction and will be happy to assist you.
Thank you for choosing Luna's Books & Brew. We appreciate your understanding and cooperation regarding our refund and exchange policy.
**Privacy Policy for Luna’s Books & Brew**
Last Updated: 01.14.25
At Luna’s Books & Brew ("we", "our", "us"), located in New York State, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website www.lunasbooksandbrew.com and make purchases from our online store. By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect various types of personal information to provide you with our products and services, including:
Personal Identification Information: Name, email address, mailing address, phone number, payment information, and any other information you provide us directly during account creation, checkout, or other interactions.
Transaction Data: Information related to the purchases you make, including product details, transaction amounts, shipping information, and payment method.
Technical Data: Information about your device, IP address, browser type, operating system, and browsing behavior on our website (collected automatically through cookies and similar technologies)
2. How We Use Your Information
We use the information we collect for the following purposes:
To Process Orders: To complete and manage your purchases, process payments, and deliver products to the address you provide.
To Communicate with You: To send you order confirmations, shipping updates, and other essential information regarding your purchases.
To Improve Our Website and Services: To enhance your shopping experience, analyze trends, track usage of our website, and improve the functionality of our site.
Marketing and Promotions: With your consent, we may send you marketing emails about new products, special offers, or promotions. You can unsubscribe from these emails at any time by clicking the "unsubscribe" link in the email.
Compliance and Legal Requirements: To comply with applicable laws, regulations, and legal requests, including requirements under New York State's SHIELD Act and the New York General Business Law.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website, track your preferences, and gather information about how you use our site. You can control cookie settings in your browser, but please note that disabling cookies may affect your ability to use some features of our site.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your data with the following:
Service Providers: Trusted third-party companies that help us process orders, manage payments, and deliver products (e.g., payment processors, shipping companies).
Legal Authorities: If required by law, regulation, or legal process (e.g., subpoenas, court orders), we may disclose your personal information to comply with legal obligations.
Business Transfers: In the event of a merger, acquisition, or sale of our business or assets, your personal information may be transferred as part of the transaction.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. In compliance with the New York SHIELD Act, we take reasonable steps to ensure that personal data is kept secure during retention and disposal.
If you would like to request that we delete your information, please contact us at info@lunasbooksandbrew.com.
6. Security of Your Information
We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption and secure servers to protect your personal data during transmission. However, please note that no data transmission over the internet can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
In compliance with the New York SHIELD Act, we have implemented reasonable safeguards to protect your personal information from unauthorized access, disclosure, or destruction.
7. Your Rights and Choices
As a resident of New York State, you have the following rights regarding your personal information:
Right to Access: You can request access to the personal information we hold about you.
Right to Correct: You can request corrections to any inaccurate or incomplete personal information.
Right to Deletion: You can request the deletion of your personal information, subject to any legal or contractual obligations we may have.
Right to Opt-Out of Marketing: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in the email or by contacting us directly.
To exercise any of these rights, or if you have any questions or concerns about your data, please contact us at info@lunasbooksandbrew.com.
8. Third-Party Links
Our website may contain links to third-party websites. These third-party sites are not controlled by Luna’s Books & Brew, and we are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any updates on this page, and the date at the top of the page will reflect the most recent update. Please review this policy periodically for any changes.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights, please contact us:
Luna’s Books & Brew
Email: info@lunasbooksandbrew.com